Redeeming a Store Credit

A customer would like to use their Store Credit to make a purchase or pay for a deposit on a custom frame. Here is the procedure: Create an Invoice. Make sure Customer information is entered. Click Enter a Payment. FrameReady searches

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Reversing a Store Credit

I mistakenly applied a store credit to an invoice. How do I reverse it? Go to the Gift Certificate file and locate the Store Credit in question using the Find button and the Customer’s Name in the search. Mark the radio button

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Store Credit Refund

How to Return an Item for Store Credit If your store has a policy of in-store credits but no refunds do the following: Go to Main Menu > Invoice section > New Invoice. Enter the product or work order number of the

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Correcting Credit Card Payments

What do I do when I accidentally charged the full amount to a credit card when it should only have been half?

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Handling Layaways

My customer wants to make layaway payments on a purchase. I don’t want to put it through my accounts until the purchase has been paid in full. Here are the steps: Go to Main Menu > Invoice section > New Invoice.

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Deleting Invoice Line Entries

Oops, I clicked the Done button but I wanted to delete a line item entry first? How do I delete it now? You don’t! If an adjustment needs to be made on an invoice: Click Data Entry button. Create an

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Printing a Blank Invoice

Say you need to do some sales on the road or at someplace where you don’t have access to a computer/printer. FrameReady allows you to print out some blank invoice forms. Go to Main Menu > Invoice light blue section

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Post to Invoice – Work Order File

This grey button is about half way down the lefthand side of work order screen. Not available in Lite version.

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Posting Multiple Work Orders To One Invoice

When I try to post more than one work order on a single day for the same customer a dialog screen asks me if I wish to post them all to one invoice. Why wouldn’t I want to do this? Perhaps a

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Adding Work Orders to Existing Invoice

The customer already has an existing invoice from this morning but I want to add the work order we created this afternoon to it. How do I add another work order to it? Take note of the new work order

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Returning Retail Items to Inventory After a Refund

How to return a retail product to your inventory after a refund has been issued.

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Entering Retail Products without Barcode Scanner

Access: Invoice file Click Data Entry on an existing invoice or create a new one using New Invoice. Click Search Item magnifying glass on the far left of the screen. This dialog box will be displayed: Search for the item from the Price

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Find Invoice Side Bar Button – Work Order File

This grey button is half way down a column down the lefthand side of work order screen. Not available in Lite version. Find Invoice searches the Invoice file for a match with the current work order. If the invoice is

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Changing a Work Order Posted To an Invoice

I made changes to the work order after I Posted To Invoice. How do I get the invoice to reflect the new price?

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Return Product – Issue and Redeem Store Credit Refund Video

Watch this video to see how FrameReady handles refunds and store credits.

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