Networking

Network Troubleshooting Overview

Follow these steps when a Guest device is unable to connect to your FrameReady Host computer.

Before You Begin!

1. Open FileMaker Pro on your Guest computer.
   
   The Launch Center window appears.

2. Click the Hosts tab.
   
   
   

3. Click the star icon and observe - did anything change?
   
   
   
   The star icon shows or hides your favorite solutions. If you had no favorites and this feature was turned on, it would appear as if FrameReady was gone.

4. Click the box icon to the right of the star - did anything change?
   
   
   
   The box icon shows or hides the host list. If this feature was turned on, it would appear as if your FrameReady Host computer was missing.

If the Above Did Not Work, Continue

1. On the Host Computer

2. Ping Test on the Guest Computer

3. Ping Test is Successful

4. Check Host Computer Firewall