Networking

Network Troubleshooting

Step 1 when a Guest device is unable to connect to your FrameReady Host computer.

Before You Begin!

1. Open FileMaker Pro on your Guest computer.
   
   The Launch Center window appears.

2. Click the Hosts tab.
   
   
   

3. Click the star icon and observe - did anything change?
   
   
   
   The star icon shows or hides your favorite solutions. If you had no favorites and this feature was turned on, it would appear as if FrameReady was gone.

4. Click the box icon to the right of the star - did anything change?
   
   
   
   The box icon shows or hides the host list. If this feature was turned on, it would appear as if your FrameReady Host computer was missing.

On the Host Computer

1. Check your version of FileMaker Pro. Choose Menu bar > Help > About FMP > Info.
   
   Write the version number down so you can compare later. Also note if FileMaker is 32 or 64 bit.

2. Next, open FrameReady and login as level4.

3. Click the Setup Data icon and open the Network tab.

4. Verify that the red text reads:
   
   Network sharing is turned on.

5. If network sharing is off, then click the Set Files to Multi-User button.
   
   If an alert reads "cannot share files because another user is sharing" then please call the FrameReady Team at 1-888-281-3303.

6. Click the What's My IP Address button.
   
   Write down the IP address with the dots, e.g. 192.168.1.100. You will need this number later on.

7. Next, go to your Guest computer.

Next: Ping Test