Networking

Network Troubleshooting

Step 2 when a Guest device is unable to connect to your FrameReady Host computer.

Ping Test on the Guest Computer

These next steps assist you in performing a Ping Test

The Ping Test confirms whether the Guest computer can access the Host computer over your network.

Ping Test using Windows 10

1. Press the Windows key + R.
   
   The Run dialog window appears.

2. Type  cmd  into the Run dialog and click OK.
   
   A system window opens.

3. Type ping (where is your Host's IP Address)
   
   For example,  ping 192.168.1.100 

4. Press Enter  

5. If the test is successful, then you will see a number of lines all stating  Reply from   .

6. If the test is not successful, then you will see a number of lines stating  Request timed out  .

If the ping test was not successful, then try these steps:

1. On the Host computer, temporarily turn off the Windows Firewall.

2. Try to ping again.
   
   If you still cannot ping, this is a setup or hardware problem, do not proceed further.

3. If you can successfully ping the host, turn the Host's firewall back on.

4. Select Firewall > Advanced Settings.

5. Select Inbound Rules.

6. Search the list for FileMaker Pro. If not found, then click New Rule... 
   
   Choose Port.
   
   In Specific local ports, enter  5003 .
   
   Choose Allow the connection.
   
   Leave the rules as-is.
   
   Enter a Name, e.g.  FileMaker Pro
   
   

7. Right-click and enable all IPv4 Echo requests

Important: If the ping test was not successful, then this indicates a hardware issue with the network or the computers on the network.

Contact your network administrator.

Ping Test using Mac OSX

1. On your keyboard, press Command and Space.
   
   Spotlight Search opens.

2. Begin typing the word  network utility  .
   
   Spotlight auto-completes the word.

3. Press Return.
   
   The Network Utility opens.

4. Open the Ping tab.

5. Type the Host IP Address into the box provided.

6. Click Ping.

7. If the test is successful you will see a number of lines all stating:  64 bytes from  (where is your Host's IP Address).

8. If the test is not successful you will see a number of lines stating  No route to host  .

Important: If the ping test was not successful, then this indicates a hardware issue with the network or the computers on the network.

Contact your network administrator.

Next: Ping Test is Successful

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