How to Return an Item for Store Credit

If your store has a policy of in-store credits but no refunds do the following:

1. Go to Main Menu > Invoice section > New Invoice.
2. Enter the product or work order number of the returned item in the Item Number field.
3. Enter negative value in the Qty field (e.g. -1, -2, -3).
   If the record for this item is still in the Product file, it is put back into inventory.
4. Enter Customer Information.
5. Click Enter A Payment.
   The following dialog box appears.
   
   
6. Select Refund-Store Credit as Tender.
7. Click Done Go To Form View.
8. Click OK.
   The screen displays a credit that may be printed.
   
9. Click Print.
   The credit is recorded on the customers record in the Contacts file. When they make their next purchase and you click the Enter A Payment button, a notice appears informing you of the credit owed to the customer and the amount of the credit.