File Settings vs System Settings

The Problem

A common error message when opening FrameReady is a dialog that states:

“The date and time formats associated with “FrameReady” are different than the current system settings. What date and time formats would you like to use?”

File Settings

The Solution

This message means that your computer is set to use a date format other than Month/Day/Year. If you are presented with this dialog, choose File’s settings. This message will continue to appear until you change the system settings in your computer.

To prevent this dialog from appearing each time you open FrameReady (all dates in FrameReady use the MM/DD/YYYY format), set your computer’s date format to MM/DD/YYYY by using the following instructions:

  1. Click the Apple icon (top left corner on the menu bar) and choose System Preferences.
  2. Click the Language & Region icon.
  3. Click the Advanced… button.
  4. In the next screen, open the Dates tab.
  5. Change the format of the Short date to MM / DD, YYYY
  6. Click OK to close the windows.

Windows 10

  1. From the Start Menu, select Control Panel.
  2. Double-click Region and Language.
    If this option is not visible, select Clock, Language and Region, then double-click Region and Language.
  3. Under the Formats tab, click Additional Settings.
  4. Select the Date tab.
  5. The format for the Short Date should be some form of Month, Day, Year. Select the appropriate option from the drop-down list.
  6. The Long Date format can be either: Month, Day, Year or Day, Month, Day, Year. Select the appropriate option from the drop-down list.
  7. Click OK.
  8. Click OK.