Troubleshoot QuickBooks Integration

Start here to diagnose any QuickBooks Integration issues.

QuickBooks won't accept duplicate names, even between employees and customers.
This also means you cannot list the same person in both the employees and the contacts in QuickBooks.
Other than that, if you delete an item in QuickBooks, it will not automatically be deleted in FrameReady.

Generally, when FrameReady is integrated with QuickBooks, all record level edits should be initiated from FrameReady.
- If the same records are being updated in both QuickBooks and FrameReady, then the systems won't be in sync.
- FrameReady only pushes data to Quickbooks and does not check if newer data exists in QuickBooks.
Each time a record is edited in QuickBooks, it is assigned a numeric "version".
- For example, if a record was edited 4 times, the record version would be set to 4. This versioning is called a "Sync Token" and it is used to validate that the system requesting to change data is the system with the most recent data.
The error pictured below is the result of the data in QuickBooks being newer than the data in FrameReady, for example, QuickBooks has a sync token stored as 1 and FrameReady has a sync token stored as 0.

Click the green Refresh button to the right of the sync token ID.
The newest sync token will be updated in FrameReady so it matches QuickBooks.
The record in FrameReady should be manually updated, as needed, to match the newer data in QuickBooks.

FileMaker error 5 is frequently just bad JSON code often caused by a foreign character such as a quote mark (to indicate for inches). Remove the offending character and re-try.