Troubleshoot Purchase Orders

Start here to diagnose any Purchase Order / Frame Order issues.

My Frame Order is missing Work Orders

The Problem

When running a Frame Order, some Work Orders were not included.

The Solution

FrameReady locates Work Orders, which have not been previously ordered, to create the list.

You can tell if a Work Order has been added to the list by viewing the Work Order in question, and looking to see if the sidebar button reads “Cancel Frame Order.” If it reads “Select for Frame Order,” then that Work Order will not be included.

The Frame Order button reads “N/A”

The Problem

The Work Order sidebar button that reads “Select for Frame Order” now reads “N/A” – how can I add it to the Frame Order?

The Solution

This means the work order is on Hold or is an Estimate. Therefore the materials required for this order will not be added to the Create Frame Order. Change the status of the Work Order.