Troubleshoot Price Codes

Start here to diagnose any Price Code issues.

“Records missing a markup”

The Problem

After opening FrameReady, you see the message “There are ## records that are missing a pricing formula. A default formula will now be applied to these records.”

The Solution

Please see this Help Article: Missing Markups

“Could not be found in the Price Codes file”

The Problem

I’m trying to enter in a component on a Work Order and I get the message “could not be found in the Price Codes file”. Yet I go to the Price Codes file and the item is there. What am I doing wrong?

The Solution

There is a really good chance that you have entered the quotes sign ” into the Item number field in the Price Codes file, e.g. when pricing mirrors.

Never use the ” sign as an abbreviation for the word inch. This sign cannot be read by FileMaker Pro. Instead use Mirror- one inch as the Item number, for example.