Trouble Logging In

The Problem

• Instead of logging into FrameReady, the expected Account Name and Password are not accepted.

• If you are having difficulty logging in try these things first.

The Reasons

Things to Check

• Account Name - this is where you enter  level1  or  level2  etc. If, instead, you see your name or your computer's name, backspace it out.

• Make sure there are no spaces -- especially before or after the account number; and no space between level and the numeral.

• Make sure you are using all lowercase for both account name and password

• Password - double-check that  Caps Lock  has not been accidently turned on. Also confirm the password is appropriate for your version of FrameReady.

• If you are using FrameReady Multi Site, then your login account name should be in the format  1-level2  or  3-level1 . The prefix indicates the multi site location.

See also: Accounts and Passwords Overview

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