TeamViewer Quick Support

The FrameReady team uses TeamViewer Quick Support software to dial into your computer and share your screen. 

How to Start a Remote Session

1. Open a web browser and go to www.frameready.com

2. Click Support (top right) and then click Start a Remote Session.
   
   

3. Click the green button to begin the download.
   
   

4. When the download is complete, open the file.
   
   

How to View your Downloads

Windows

1. In your web browser, press Ctrl + J on your keyboard: you should see a list of recently downloaded files.

2. Locate the file TeamViewer and double-click to open.

macOS Big Sur, Mojave, and Catalina

1. In Chrome, press Ctrl + J on your keyboard.

2. In Safari, press Command + Option  + L on your keyboard.

3. In Firefox, press Command + J on your keyboard.

4. Locate the file TeamViewer and double-click to open.
   
   With some versions of macOS, the download is a Zip file and must be unzipped first. Then the unzipped file must be double-clicked.
   
   Continue reading below to allow Team Viewer permission to run.

Opening TeamViewer Quick Support on macOS

1. The Review System Access window appears.
   
   
   
   TeamViewer Quick Support requires your permission to access system capabilities to provide its functionality. 
   
   Click the Request Access buttons for:
   
   "Screen Recording" and for "Accessibility."
   
   You can skip "Full Disk Access."

2. You are prompted with a request: click the Open System Preferences button (and not Deny).
   
   

3. When the System Preferences window appears, put a checkmark beside the TeamViewer icon. You may need to first click the yellow padlock icon (lower left) and enter your details to unlock it.
   
   
   
   Repeat from Step 5 for both:
   
   "Screen Recording" and for "Accessibility."

TeamViewer: Another instance is already running

Typically only seen on Windows computers

1. When you attempt to open the TeamViewer Quick Support app, a message appears:
   
   

2. Click Show running Teamviewer.

3. If nothing appears, then look for the TeamViewer icon in the Windows tray area.
   
   

4. Right-click the TeamViewer icon to show the context menu.
   
   

5. Click Exit TeamViewer.

6. Open the TeamViewer Quick Support app again.

 

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