Set up Invoice Email Message

A custom 'Thank You' email can be sent when the invoice is paid in full.

  • This is a great way to remind customers to give you a testimonial, referral, or encourage them to brag about what they had framed at your business on one of your social media platforms.

  • Available email messages: Invoice, Thank You, Statement by Aging, Statement by Date Range, Payment Link

How to Edit the Invoice Email Message

  1. On the Main Menu, open the Options tab in the Invoices section.

  2.  Click the Edit Email Message button.

  3. Open the appropriate tab to edit:

Default Invoice Email Message

Subject: Your Invoice #<Invoice Number>

Body:

Dear <First Name>,

Your invoice of <Invoice Date> is attached. If you have any questions about it, please feel free to contact us by phone or email. 

Thank you for your patronage. I look forward to working with you in the future.

Sincerely,

<Sales Rep>

<Your Business Name>
<Your Business Address>
<Your Business Phone>

How to Edit the Email Message

  1. Click your cursor into the Subject or Body field.

  2. Position the cursor to the precise position you wish to insert a merge field.

  3. Click a merge field button, e.g. First Name, and observe that  <First Name>  was inserted into the text. This is the mail merge code that FrameReady will use to build the custom message.

  4. When complete, click Done.

How to Use the Mail Merge Fields

  • It is recommended that you use the field buttons to insert the merge codes as this eliminates typos.

  • To remove an inserted merge code, position the cursor and use the Backspace / Delete keys to remove the code (be sure to also remove the < and > brackets)

Merge Fields for Invoice Email Explained

Company

  • Inserts the contents of the Company field from the Contact file.

First Name

  • Inserts the contents of the Last Name field from the Contact file. (Remember to enter a space between the first and last name fields in the email message.)

Invoice #

  • Inserts the Business Name as set in Setup Data > Info tab

Your Business Address

  • Inserts the Business Address as set in Setup Data > Info tab

Your Business Phone

  • Inserts the Business Phone as set in Setup Data > Info tab

Your Business Hours

  • Inserts the Business Hours as set in Setup Data > Operations tab

Merge Fields for Statement By Aging / Date Range Email

Company

  • Inserts the contents of the Company field from the Contact file.

First Name

  • Inserts the contents of the Last Name field from the Contact file. (Remember to enter a space between the first and last name fields in the email message.)

Customer Number

  • Inserts the Business Name as set in Setup Data > Info tab

Your Business Address

  • Inserts the Business Address as set in Setup Data > Info tab

Your Business Phone

  • Inserts the Business Phone as set in Setup Data > Info tab

Your Business Hours

  • Inserts the Business Hours as set in Setup Data > Operations tab

 

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