Message Center Overview

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Message Center Overview

Does you staff know how to handle: returns, refunds, discounts? Do they know the procedure for: closing out the till, power failures, fire alarms? FrameReady can help. Use the Message Center in FrameReady to track store policies and make it easy for all of your staff to know how to do the right thing. It’s easy to change or update when needed and lets your employees search by keywords instead of running through the shop looking for someone to ask. It makes everyone look knowledgeable and feel confident in dealing with the unexpected.

• You can start by entering in one policy at a time as you encounter them on a day-to-day basis.

• If you have a old policy book, now could be a good time to review and update them. The information moves with your software each time you upgrade and is stored in your FrameReady backup. A printed copy should be kept on hand for some policies such as the procedure for during a power failure.
  
  

To Do List Features

• Leave your staff lists of tasks to perform, phone calls to make, email to send, shopping lists for odd items, e.g. buy a new broom.

• Notate your company procedures and policies for easy look up with keywords.

Message Center Features

• Track all of your messages, update everyone on issues.

• Later, find your own messages and sort them by priority.

• You can even use the Message Center to track Store Policies and Procedures.

Here is a List of Policies to Consider for your Store

• Abandoned artwork/framing

• Cancellation of Order

• Consignment art

• Credit/Terms

• Damaged artwork

• Deliveries at shop

• Delivery of framing

• Deposits

• Discounts & coupons

• Donations

• Employee computer usage

• Employee discounts

• End of day – closing till

• End of day – closing shop

• Exchanges

• Final payments

• Fire alarm

• Flooding

• Gift registry

• Housekeeping

• Layaways

• Overdue accounts

• Oversize framing

• Packaging

• Power failure

• Perusal of Art

• Privacy

• Refund for framing

• Refund for product

• Return of framing

• Return of product

• Returned checks

• Shipping

• Shop holidays

• Shop hours

• Shoplifting

• Special Orders

• Start of day – open shop

• Start of day – open till

• Types of Payment

How to Use this List

You can copy this list and paste it into the To: field in the Message Center.

1. Copy the list from the screen and, in FrameReady, click the Action Type field in the Message Center.

2. Scroll down to the bottom of the list and click Edit….
   
   

3. You can delete the unused entries and add the list by pasting the text into the field.
   
    
   
   Ctrl + V  on Windows and Cmd + V on Mac.

 

 

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