Troubleshooting

Email Help: Using Gmail

Google uses it's own rules to ensure that third party software cannot easily send email, on your behalf using your credentials, to your Gmail account.

Using Gmail with FrameReady

Google uses it's own rules to ensure that third party software cannot easily send email, on your behalf using your credentials, to your Gmail account.

Using G Suite? Go here: https://support.google.com/a/answer/6260879?hl=en

Using 2-Step Verification

2-Step Verification (also known as two-factor authentication), adds an extra layer of security to your Gmail account. You sign into gmail using your password (step 1) and then a code is sent by Gmail to your phone, which you then also enter (step 2).
These codes do not work with some apps and devices, such as FrameReady, Thunderbird, or Outlook.
Instead, you’ll need to authorize the app or device the first time you use it to sign in to your Google Account. This is done by generating and then entering an App password. An example app password might look like: bmfk iujx wlvd scze .
See this page for details on creating an App Password.

Not Using 2-Step Verification?

If you are not using 2-step verification, then the following option remains: you can tell Gmail to "Allow less secure apps" (those which cannot support 2-step verification) to access your account.

See this page to allow less secure apps to access your account.

Please note that Gmail has stated they will eventually remove this feature.