Networking

Network Troubleshooting

Step 3 when a Guest device is unable to connect to your FrameReady Host computer.

The Ping Test is Successful

The following steps only apply if the above Ping Test was successful.

FileMaker 14

1. Open FileMaker Pro 14 on the Guest

2. Confirm that the version matches that of the Host computer.
   
   Windows: Help > About FileMaker Pro
   Mac: FileMaker Pro > About FileMaker Pro

3. If the versions do not match, then upgrade the Guest computer's FileMaker Pro so that it is the same version as the Host computer.

4. In the menu bar, choose File > Open Remote.
   
   The Launch Center window appears.

5. Click the Hosts tab and, from the left panel, select the name of your Host computer.
   
   A list of FrameReady files appears. If not, skip to Step 5.

6. Double-click MainMenu to open FrameReady.

7. If Hosts are listed but no files appear, then Check the Host Computer's Firewall.

8. If no Hosts are listed, then deselect the Star icon to show all files.

9. If you still see no files, then click the + icon at the bottom left of the Launch Center window.
   
   The Add Favorite Host window appears.

10. Enter the IP address of the Host computer in the Host's Internet Address field.

11. Give it a name and click Save.

12. In the left pane, single click the new favorite you just created. Then double-click MainMenu in the right pane.

Important
If the above steps do not open FrameReady, then it is likely that a firewall issue exists on the Host computer.

Next: Check the Host Computer's Firewall