Invoices

Redeeming Store Credit

Main Menu > Invoices

A customer arrives and makes a purchase or orders a custom frame. They would like to use their Store Credit to pay for the item.

How to Redeem Store Credit

1. Create an Invoice.

2. Enter the customer's name and the item(s) they are purchasing as you normally would do so.

Important: If the customer name is not entered, FrameReady will not be able to locate their store credit.

1. Click the Enter a Payment button.
   
   FrameReady searches the Gift Certificates file for available credits for the customer entered on the Invoice.
   
   If found, the available credit appears on the Receipts screen (behind the Available Credit dialog box). The Tender displays as "Temp" until the No or Yes button has been clicked.

2. Click Yes.
   
   The fields in the Receipts dialog box fill with the credit information.

3. Click Done.

If the amount of the invoice is less than the customer's credit, then a new store credit will be issued for the balance of the credit.

If the amount of the invoice is greater than the credit, then another payment line will need to be entered for the balance owing.

Warning: Do not use the Edit button to modify any information on a payment taken with Store Credit.

If you do, then a message appears stating "Store Credit #(number used) has already been redeemed! Please select another form of payment." When you click the OK button (which is the only option), then the payment is erased from the invoice. The Store Credit will be marked as redeemed (in the Gift Certificate file) even though it does not appear on any invoice. If this happens, call Tech Support at 888-281-3303.