Reversing a Store Credit

I mistakenly applied a store credit to an invoice. How do I reverse it? Go to the Gift Certificate file and locate the Store Credit in question using the Find button and the Customer’s Name in the search. Mark the radio button

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Coupons vs Gift Certificates

We are redeeming customer coupons for $100. How do I make the invoice reflect the $100 savings? Answer: On the invoice, enter the coupon as a dollar discount, not a gift certificate payment. A gift certificate, gift card or store

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Invoicing Gift Certificates

Create the new gift certificate or gift card in the Gift Certificate/Card file using the New button upper right. Click Post to Invoice side bar button on left.

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Creating a New Gift Certificate

Gift Certificate Choices

Click the New button in the upper right hand corner. A new record appears with a sequential serial number, today’s date and automatically marked as redeemed ‘No‘. Fill in the Gift Certificate Wording requested by your customer in the To

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Gift Certificates/Card File – Overview

The Gift Certificates file keeps a record of all gift certificates, gift cards, and in-store credits issued and whether or not they have been redeemed.

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Gift Cards

Gift cards can be used with FrameReady.

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Tender Terms

There are certain terms in the Tender field which are important and should not be changed. Refund – Store Credit, creates a new record in the Gift Cert/Card file for the customer receiving the credit. Store Credit, Gift Card and Gift Certificate, when used in conjunction with

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Adding Credit to a Gift Card

At any time, the customer may add additional credit to the gift card.

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Activating or Selling a Gift Card

If the customer is purchasing other items as well as a Gift Card, you should activate the Gift Card first, as this will automatically create the invoice for all of the purchases.

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