“Could not be found in the Price Codes file”

Locate the item in the Price Codes file and examine the Item name for the double or single quote character. If found, remove the illegal character.

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Check the Host Computer’s Firewall Settings

Follow these steps when a Guest computer is unable to connect to your FrameReady Host computer. Windows 10 Open the Control Panel (Windows key + X) and choose Windows Firewall. Click Allow an app or feature through windows firewall. Click Change settings. Click Allow another app… button.

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Network Troubleshooting Overview

Follow these steps when a Guest computer is unable to connect to your FrameReady Host computer. On the Host Computer Ping Test on the Guest Computer Ping Test is Successful Check Host Computer Firewall Each step is itemized below. On the Host Computer Check

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Ping Test on the Guest Computer

These steps assist you in performing a Ping Test for Windows and Mac. The Ping Test confirms whether the Guest computer can access the Host computer over your network. Ping Test using Windows 10 Press the Windows key + R. The Run dialog

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Printing Problems in Windows

If FrameReady is not printing to the correct printer or not printing at all, with the instructions below you will need to: check that the printer is installed correctly. check that the printer is set as the default printer. Before using

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Damaged Files in Windows – Recover Method

Recover Method If you are currently using FrameReady version 5.6 or higher, there are two types of files in your FrameReady program, and two ways to recover the files. If the file is a Data file (Data01, Data02, Data03, Data04 or

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Damaged Files in Windows – Repair Method

Repair Method If you are currently using FrameReady version 5.6 or higher, there are two types of files in your FrameReady program, and two ways to recover the files. If the file is a Data file (Data01, Data02, Data03, Data04 or

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Recovering Damaged Files on Macintosh

For FrameReady version 5.6 or higher on Mac there is only one way to recover a damaged file. Power failures, hardware problems or other factors can damage a FrameReady file.  If a file is damaged, FrameReady will identify the file or files

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Missing Markups

A common error message when opening FrameReady is a dialog that states: “There are ## records that are missing a pricing formula.  A default formula will now be applied to these records.”  

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Avoiding File Corruption – FileMaker Server

ISSUE: Antivirus software may cause FrameReady file corruption.

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Printing Problems on Macintosh to HP Printer

If you are having difficulties printing on a Macintosh computer to an HP Printer try this fix: Go to the Apple menu. Select System Preferences. Select Printer and Fax. Click Options & Supplies. Click Driver. In the Print Using: field,

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Printing Problems in Macintosh

If FrameReady is not printing to the correct printer or not printing at all, you will need to: check that the printer is installed correctly. check that the printer is set as the default printer. Before using the following instructions, check

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