Reverse Store Credit

Main Menu > Gift Certificates

How to Reverse a Store Credit

1. Go to Gift Certificate file and locate the Store Credit in question using the Find button and the Customer’s Name in the search.

2. Mark the radio button for Redeemed as No.

3. Now return to the Invoice and delete the payment line where the credit was applied.

4. Enter the payment correctly.

If the full amount of the store credit was not needed and FrameReady created a second credit for the balance, then you will need to delete the second store credit. Go to the Gift Certifcate file, find the store credit in question and click Delete Gift Cert sidebar button.

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