What Our Clients Have To Say About Our Software
Since I shut down the framing shop, I've used 3 different programs designed to build items, and work as a POS program (not framing software, all 3 were designed for different businesses). Every time I get into one I hate it...none of them compare to Frame Ready! With FR I had a very user friendly system that actually worked! I could modify print outs if I needed to and the flow between quotes, work orders and completed items really flowed.
I wish you would design other systems! I'm tired of comparing everything to FR :) I knew I liked FR when I used it, I just didn't know how much!
Heather Harrison Graham, formerly of Forever Framed Ltd.
Williams Lake, BC
March 2010
In all of the hard choices and decision making required in owning a small business, choosing FrameReady was and still is one of my best moves!
I am proud to tell you that we are now in our 11th year of business. I met Carol, Bert and Evelyn almost 9 years ago. I was shopping for a POS software for my fast growing business. FrameReady seemed like the best fit, as with little computer experience, I found myself able to navigate easily with the simple icons and coordinating colors (blue invoice key with blue background). The program was a lot simpler than others I had looked at and worked for my business as a custom framer without unnecessary bells and whistles.
The software has evolved with the growth of my business and with the ever changing marketplace. We started with FrameReady 4 and one Gateway computer (remember the cow print box?) and have recently upgraded to FrameReady 7 which accommodates 5 workstations, a CMC and virtual framing. If I was told that I would need to run a custom framing business without FrameReady and the help of the terrific staff at Softtouch Solutions I would need to retire! My POS is as important to this business' success as everyone of my employees.
With the upgrades in FrameReady 7 we have saved more time in our daily functions than ever imagined. We are on a mission to turn this program inside out and use every facet to the best of its ability.
We are able to accommodate our customers, exceeding even our own expectations with functions like direct e-mail and quick price comparison shopping. And of course we have freed up the time to do what we do exceptionally well-CUSTOM FRAME!
Thank you Carol, Bert, Evelyn and the innovative, hardworking staff of SoftTouch Solutions.
Stefanie Lalor, owner
The Artist Framer, Cranford, NJ
"We wrote hand receipts on NCR self-designed quadruplicate forms for 30 years. The last 18 months have been bliss with Frame Ready. No lost orders, no lost art, no frantically searching for an order to match a frame from 5 years ago, no errors in pricing, in fact no guessing and raising everything by 5% and hoping it is right, no flipping charts around and using a calculator to figure out the price of a hand wrapped mat, no more wondering if we have more 16 x 20 ready mades in storage, no more price per foot or alphanumeric characters representing prices marked on samples, no more crates and crates of old order forms, and no more having customers question our pricing! Scan in the price. Too much? Scan in another until the customer is comfortable with the design and price. The scanner doesn't lie so the customer just doesn't question. Now we scan and up pops the price. Up pops the customers name and order history. Up pops accounts receivable. It's all there. Neatly organized. We love it. The customers love it. The environment loves it. What's not to love?"
Kirstie Bennet
The Framer's Workshop, Berkeley, CA
Website
Jan 2010
Thank you for your instructions and help ... The response you gave was fantastic and direct. The Filemaker Pro program is great and I know I'm still not utilizing it's full capabilities.
Jesse Guardado,
the Art of True Custom FRAMING by DESIGN, LLC, Westlake, OH
Website
October 2009
We are a photo and graphic design / production shop with complete custom framing services. We were using a Windows-based software program for our custom frame pricing.
The software was effective, but rather difficult to operate. A bigger problem was keeping Windows working properly on a regular basis.
We operate a dozen Macs here, so after another computer failure with our Windows machine, we looked for an alternative Mac product.
After a short search we came across SoftTouch Solutions on the internet. Within minutes of speaking to them we decided to try FrameReady and haven't looked back since. It simply works on the Mac - the interface is much more elegant than the one we were using previously. Set up was a breeze, and if we ever need help, support is quickly available. It has saved us a tremendous amount of time and energy. Now we can devote our time to creating works of art rather than struggling with software just to price it.
Gary Andonian
Silver Dog Digital, Marietta, GA
Website
November 2008
FrameReady Lite is powerful and elegant.
Georgia Dilmore
Braddocks Trail Gallery, North Versailles, PA
November 2008
I'm on my 6th year using FrameReady and wouldn't trade it in.
The folks at FrameReady have always been wonderful with me on the phone. I love the POS more everyday, and still discover new aspects of it.
I'm a guy that tends to use software intuitively, and FrameReady is very user friendly. I have an art gallery as well as framing section. The ability of FR to enter all manner of information about my customers has made me look great on many occasions. Whether it's just reminding me of important dates, or special likes or dislikes, it keeps me on top.
Roger A Laurent II
The Frame Shop & Gallery 912, Lafayette, LA
Website
November 2008
The two main things that make this program good are the online tutorials and the direct line to a person when I call with a problem. (I'm not a tech person with computers) Kelly and Carol have been nothing but very patient with me with my many questions and also made sure I understood what I was trying to do.
There are other cheaper programs out there like QuickBooks® that you can modify but why would you waste so much time when FrameReady has everything you need.
Lionel Graveline
Picture This and That Inc., Calgary, AB
February 2008
We consider our FrameReady purchase to be the most effective use of our money
since we have started framing. Thanks for a great product.
Bruce and Gail Curtin
Whitehall Framing, LLC, Amherst, VA
September 2007
"When we looked at the FrameReady Work Order, it looked basically just like the one we had been using for 6 years. It was an EASY adjustment for us going from paper to computer worksheet. You are doing the right thing getting a POS early in the game. I wish wish wish we had it at the beginning. It just saves so much time, money, space, updating, etc."
Leigh Ann Jones,
Pacific Frame & Gallery, McMinnville OR
website
Jan 2006
"As a professional picture framer my time can be more effectively used by making money framing than doing bookkeeping. As a former accountant I'd rather not spend a lot of time handling reviewing price changes. FrameReady has the flexibility to do what I need to do to operate my multifaceted operation. From adding inventory on the fly including one time items, invoicing, mailings and billing, to ordering materials for work orders and scheduling production and knowing where everything is located."
Jerome Feig
Field Art Studio, Pleasant Ridge, MI
Website
April 2005
“FrameReady has great training on using the program as well as great tech support. We’ve used the program for many years for pricing but there were so many features I didn’t know how to use, that we went for the training in Canada and WOW! It can do reports I would never have though of and [they] were so helpful and hospitable that I now consider them friends.”
Linda Powell,
Linda’s Antiques, Art & Custom Framing, OH
"FrameReady has been one of my best investments next to my Ledsome saw.
[FrameReady] has made money for me. Software keeps you focused on not giving
"
Jerry Ervin
Cedarwood Galleries, Kannapolis, NC
Website
August 2004
Aside from the advantages of keeping your costs & prices as current as
possible, here are a few other advantages of FrameReady...
1. It's the best way to keep customer data.
2. It's the best way to keep order histories.
3. It offers good management reporting on specific product areas.
4. It sorts mailing lists for dedicated mailings; mailing lists can be exported
into other programs.
5. Via local area network, we can write orders or perform other POS functions on
all four computers at once.
6. We update costs and prices with a few keystrokes, instead of hours (days?)
every couple of months.
Jim Miller
Artframe Inc., Pickerington, OH
Website
August 2004
We have been operating with FrameReady for over a year and a half now and
have been very pleased with the program.
The ease of navigating has to be the biggest plus for us. We previously used a
program that made it difficult to recall old orders and view a customer’s
history. We really like the fact that you can jump back and forth between
screens and retain the information that you were viewing on all the screens.
As the person in charge of managing and updating the software and computers in
our gallery, I must say that it is extremely easy to manage. From the ease of
customizing reports and menus, to updating prices, to the plain stability of the
program, it is great! After what I had to go through with our previous program,
it’s a walk in the park.
Corey Petersen
Hangups Gallery, Lincoln, NE
Website
February 2004
FrameReady has completely modernized our method of processing orders. Countless hours have been saved thanks to this software. The customer service has been amazing!
Monika Lee
Artistry International Inc., Lansdowne, PA
Website
The folks at FrameReady are excited about their product, helpful in their support and the software is very easy to use.
Suanne Derr
Frame-n-Art, Albuquerque, NM
Website
We appreciate the prompt tech support you are giving us. Our team members feel very confident using FrameReady.
Adrian Creurer
Framing & Art Centre, Saskatoon, SK
The more I use FrameReady, the more I am convinced that I bought the right product for my shop. The price updates are working very well to keep us profitable.
Paul Paladino
Elmwood Frame & Interiors, Buffalo, NY
Website
For the last two months we have had your program up and running. It has changed our lives. Everyone in the showroom has seemed to seamlessly learn how to work the program in such a short time.
Randy Higbee
Art & Frame Co., CA